Listed below are common questions regarding the SmilesByWire service. 

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Access Codes/Logging In

1. I didn't receive the notification email, how do I get my Access Code?
   
   
2. I enter the Access Code, and my Customer Name, but I get the error "Access Code Not Found.".
   
   
3. I type my Customer Name and Access Code and when I hit 'View Portrait Images' the page reloads and the fields go blank. I can't enter the site.
   

If your question is not listed, please Contact Us and we will respond as quickly as possible.

Access Codes

1. I didn't receive the notification email, how do I get my Access Code?

   An email notification is automatically generated when your images are uploaded. This generally takes 7-10 business days. If your portrait sitting was more than 10 business days ago ( ) and less than 90 days ago ( ), your images should be online.

   To have your Customer Name and Access Code resent to your email address, please click here. You will be asked for the email address that you provided in the studio. This is the address where the Access Code will be sent.

   Some email service providers use filters to attempt to keep SPAM mail from reaching you, at times, these filters may block mail from SmilesByWire. If you use this type of email service (Hotmail, Yahoo, MSN, etc.) please check in your deleted or junk email folders for an email from SmilesByWire. Some services allow you to specify email addresses that you would like to accept mail from. If you have this option, add the address: service@smilesbywire.com.

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2. I enter the Access Code, and my Customer Name, but I get the error "Access Code Not Found.".

   If your portrait sitting was more than 10 business days ago ( ) your images should be online. If it has not been 10 business days since your sitting, please try back later. Please note, business days do not include holidays or weekends.
   
   If the sitting is still valid, use the copy function to copy your Access Code from the email you received. Close your browser (Internet Explorer, Firefox, Netscape, etc.) and then reopen it. Type the address www.smilesbywire.com in the address bar, type your Customer Name and paste your Access Code into the appropriate area on the page. Click "View Portrait Images".
   
   If you continue to have problems, please contact us online or call 1-888-228-7928 during regular business hours, we will need to know which type browser you are using, what version you are running, your operating system (Windows 95, 98, 2000, etc.) and specific details about the trouble you are having accessing the site.

   
   
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3. I type my Customer Name and Access Code and when I hit 'View Portrait Images' the page reloads and the fields go blank. I can't enter the site.

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